(for further information on self-assessment standards visit the Self-Assessment System web page which also allows you to download the package).

3.1 There are agreed and documented roles and responsibilities, which are current and consistent with the organisation's forward plan and quality improvement strategies, for:

• All management positions.
• Committees/board of management for non-government organisations.
• All staff positions.

3.2 The service has documented and implemented a staff performance and appraisal program for all staff.

3.3 The organisation has a staff training plan which:

• Is consistent with the current objectives and priorities of the organisation.
• Is consistent with the roles and responsibilities of staff.
• Has been developed from an analysis of individual staff skills and experience.
• Comprises orientation, induction and ongoing training strategies.
• Involves consumers in the training need analysis.
• Involves consumers in the training delivery.

3.4 Orientation information and training includes:

• Organisational values and beliefs.
• Service activities.
• Management structure.
• Identification of consumer target group, including general and special needs.
• Identification of appropriate service outcomes.
• Identification of appropriated direct service delivery.

3.5 All new staff complete orientation and induction within the recommended time lines.

3.6 The organisation has a dedicated budget for staff development and training.